Privacy Policy & HIPAA Notice

Notice of Privacy Practices

NEGU Counseling Services LLC is committed to protecting the privacy of your health information. This notice describes how your information may be used and disclosed, and how you can access this information. Please read it carefully.

What Information We Collect

We may collect personal information including:

• Your name, address, phone number, and email address
• Date of birth and demographic information
• Insurance information and billing details
• Health information shared during counseling sessions
• Information provided through our contact form or email

How We Use Your Information

Your information is used to:

• Provide counseling and mental health services
• Coordinate care with other providers (with your consent)
• Process insurance claims and billing
• Comply with legal and regulatory requirements
• Contact you about appointments and your care

HIPAA Compliance

NEGU Counseling Services LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). We implement safeguards to protect your health information from unauthorized access, use, or disclosure. We do not sell your health information to third parties.

When We May Disclose Your Information

We may disclose your health information without your authorization only in the following limited circumstances:

• When required by law (e.g., court order, subpoena)
• To prevent a serious and imminent threat to health or safety
• To report suspected abuse or neglect of a child or vulnerable adult
• For public health activities as required by law

All other disclosures require your written authorization.

Your Rights

You have the right to:

• Access and review your records
• Request corrections to your records
• Request restrictions on how your information is used
• Receive a copy of this privacy notice
• File a complaint if you believe your rights have been violated

Contact Form Notice

Please do not include personal health information in contact form submissions or emails. These are not encrypted channels. For secure communication about your care, contact us by phone at (706) 489-9498.

Telehealth Privacy

All telehealth sessions are conducted via a HIPAA-compliant platform. Sessions are private and not recorded without your explicit written consent.

Questions or Complaints

If you have questions about this notice or believe your privacy rights have been violated, contact:

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.